Refund Policy
All coatings are covered by a third party warranty, if the coating fails please reach out and we will be happy to correct the issue.
Refunds are subject to full inspection of service area, within 30 days of date of service. Longer than 30 days will be at service providers discretion.
Once a decision has been made regarding your return, we will notify you by your preferred method of email/call/text that we have approved or denied your request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ShineStormCeramics@Gmail.com.
Gift Vouchers
All gift Vouchers are for stated value of services only through date stated on voucher and are non-refundable and non-exchangable.
Need help?
Contact us at ShineStormCeramics@Gmail.com for questions related to refunds and returns.